Communication Skills Essay

1. SummaryIn summary, this report is based on the based on how the science of efficacious parley nookie break your make-up, bear in minding, conflict and anger vigilance skills. It is seen that conversation is the key to correct create verbally which is critical to tertiary education students as is required for the successful closedown of a certificate, degree and masters. Also, intercourse stinker be an influential forcefulness in effective listening, which is important for job interviews, group projects and colloquy in the workplace. Lastly, there is conflict and anger management which ar problems that usu in aloney generate due to the lack of adequate chat skills.2. Introduction2.1 discoursecommunicating is the exchange and flow of training and ideas from unmatchable person to an oppositewise it involves a sender transmitting an idea, information, or feeling to a receiver. Effective talk occurs tho if the receiver understands the exact information or idea that the sender intended to transmit. some of the problems that occur in an organization argon the any the direct result of batch failing to expire and/or processes, which leads to amazement and can ca single-valued function good plans to fail (U.S. Army, 1983). The following ar elements of chat (Pearson, 1983) 1.1.1 confabulation ChannelsThis is the term given to the way in which we communicate. in that location argon multiple intercourse channels available to us to twenty-four hour period, for compositors case face-to-face conversations, telephone calls, text nitty-grittys, email, the Internet (including social media such as Facebook and Twitter), radio and TV, create verbally letters, brochures and reports to name just a few. As a result choosing an becharm chat channel is springy for effective intercourse as separately communication channel has different strengths and weaknesses. 1.1.2 Encoding Messages all told mental objects must be encoded into a form that can be conveyed by thecommunication channel chosen for the message. We all do this either day when transferring abstract thoughts into spoken language or a indite form. However, an some other(prenominal)(a) communication channels require different forms of encoding, e.g. text indite for a report give not work well if broadcast via a radio programme, and the trivial, abbreviated text employ in text messages would be inappropriate if sent via a letter. Complex data whitethorn be best communicated using a graph or chart or other visualisation. Effective communicators encode their messages with their intended audience in estimation as well as the communication channel. This involves an appropriate use of language, conveying the information simply and clearly, anticipating and eliminating apparent causes of confusedness and misunderstanding, and knowing the receivers experience in decoding other similar communications. Successful encoding of messages is a spanking skill in effective communication.1.1.3 Decoding MessagesOnce received, the receivers need to decipher the message, and successful decoding is also a vital skill. Individuals will decode and understand messages in different ship canal based upon any Barriers to Communication which might be present, their experience and understanding of the context of the message, their psychological state, and the conviction and place of receipt as well as umpteen another(prenominal) other potential factors. Understanding how the message will be decoded, and anticipating as many of the potential sources of misunderstanding as possible, is the art of a successful communicator.1.1.4 FeedbackReceivers of messages argon likely to provide feedback on how they take a leak still the messages finished twain verbal and non-verbal reactions. Effective communicators should pay close attention to this feedback as it the only way to assess whether the message has been understood as intended, and it allows any sl oppiness to be corrected. Bear in mind that the extent and form of feedback will vary according to the communication channel used for example feedback during a face-to-face or telephone conversation will be quick and direct, whilst feedback to messages conveyed via TV or radio will be indirect and may be delayed, or even conveyed through other media such as the Internet. Without the above elements it would be impossible tohave effective communication.2. Types of Communication hoi polloi communicate with each other in a number of ways that depend upon the message and its context in which it is being sent. Choice of communication channel and your style of communicating also affect communication. So, there atomic number 18 varieties of types of communication. Types of communication based on the communication channels used ar (Muhammad, 2012) vocal CommunicationNonverbal Communication2.1 Verbal CommunicationVerbal communication refers to the form of communication in which messa ge is transmitted verbally communication is done by word of mouth and a plot of land of writing. Objective of every communication is to have people understand what we argon trying to convey. In verbal communication remember the acronym KISS (keep it short and simple). When we talk to others, we assume that others understand what we are saying because we know what we are saying. But this is not the case. Usually people bring their own attitude, perception, emotions and thoughts to the highest degree the topic and hence creates barrier in delivering the right concocting. So in order to deliver the right message, you must put yourself on the other side of the shelve and think from your receivers point of view. Would he understand the message? How it would sound on the other side of the table?Verbal Communication is further divided intoOral Communication pen Communication2.1.1 Oral CommunicationIn spontaneous communication, Spoken words are used. It includes face-to-face conversati ons, speech, telephonic conversation, video, radio, television, voice over internet. In oral communication, communication is influence by pitch, volume, speed and clarity of speaking. Advantages of Oral communication areIt brings quick feedback.In a face-to-face conversation, by exercise facial expression and carcass language one can count whether he/she should trust whats being said or not. injury of oral communicationIn face-to-face discussion, the user is unable to deeply think about what he is delivering as a result they may say the wrong thing.2.1.2 write CommunicationIn written communication, written signs or symbols are used to communicate. A written message may be printed or hand written. In written communication message can be transmitted via email, letter, report, memo etc. Message, in written communication, is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used. Written Communication is most common form of communicat ion being used in business. So, it is considered core among business skills. Memos, reports, bulletins, job descriptions, employee manuals, and electronic mail are the types of written communication used for internal communication. For communicating with external purlieu in writing, electronic mail, Internet Web sites, letters, proposals, telegrams, faxes, postcards, contracts, advertisements, brochures, and news releases are used. Advantages of written communication includeMessages can be edited and revised many times before it is actually sent. Written communication provides record for every message sent and can be saved for later study. A written message enables receiver to fully understand it and send appropriate feedback.Disadvantages of written communication includeUnlike oral communication, written communication doesnt bring instant feedback. It takes to a greater extent time in physical composition a written message as compared to word-of-mouth. A number of people may stru ggle with their writing ability.2.2 Nonverbal CommunicationNonverbal communication is the sending or receiving of wordless messages. Wecan say that communication other than oral and written, such as gesture, body language, posture, tone of voice or facial expressions, is called nonverbal communication. Nonverbal communication is all about the body language of speaker. Nonverbal communication helps receiver in interpreting the message received. Often, nonverbal signals reflect the situation more accurately than verbal messages. sometimes nonverbal responses contradict verbal communication and hence affect the enduringness of message. Nonverbal communication has the following three elements1. AppearanceSpeaker clothing, hairstyle, neatness, use of cosmeticsSurrounding room size, lighting, decorations, furnishings2. Body LanguageFacial expressions, gestures, postures3. SoundsVoice Tone, Volume, and spoken communication rate3. Barriers to CommunicationThere exist many barriers to comm unication and these may occur at any stage in the communication process. Barriers may lead to your message becoming distorted and you therefore risk use both time and/or money by causing confusion and misunderstanding. Effective communication involves overcoming these barriers and conveying a clear and concise message.3.1 carnal BarriersAn example of a physical barrier to communication is geographic blank between the sender and receiver(s). Communication is generally easier over shorter distances as more communication channels are available and less technology is required. Although young technology often serves to reduce the impact of physical barriers, the advantages and disadvantages of each communication channel should be understood so that an appropriate channel can be used to overcome the physical barriers (Ting-Toomey and Chung, 2004).3.2 Psychological/Emotional BarriersTo communicate effectively, according to McBride and Maitland (2001, p.117) you must clearly convey thou ghts and emotions both verbally and nonverbally. Many times, emotional barriers on your part or the part of the person you are speaking with may inhibit your ability to communicate on an effective level. Your emotional state may influence your capacity to make yourself understood and hamper your understanding of others.3.3 Cultural BarriersCultures provide people with ways of persuasionways of seeing, hearing, and interpreting the world. Thus the same words can mean different things to people from different cultures, even when they talk the same language. When the languages are different, and translation has to be used to communicate, the potential for misunderstandings increases. Ting-Toomey and Chung (2004) describes three ways in which culture interferes with communication as 1. Cognitive Constraints These are the frames of reference or world views that provide a backdrop that all new information is compared to or inserted into. 2. Behaviour Constraints Each culture has its own rules about proper behaviour which affect verbal and nonverbal communication. 3. Emotional Constraints Different cultures enjoin the display of emotion differently. Some cultures get very emotional when they are debating an issue. However, this fails to take account of Linguistic Constraints that may be involved when communicating with soulfulness from a different culture. The lack of knowledge about all barriers can hinder your attempt to communicate effectively.3. Effective audition3.1 ListeningIt is vital to keep an open mind while you are listening. If you have already judged a situation and come to an option you are likely to hear only those things which are consistent with your existing opinion. Focus on what the speaker is saying and how they are saying it. Failure to adhere to these rules it may make it difficult for you to communicate effectively and clearly understand what is pass judgment of you, whether the requirements for an assignment or specifications for a mod ule. Effective listening will becrucial to your success in writing for educational advance (Cameron, 2009).4. divergence and Anger Management4.1 ConflictConflict is a lack of musical arrangement between opinions and principles of needs, values and interests. Conflict can be internal (within oneself) or external (between two or more man-to-mans). Conflict as a concept can help explain many aspects of social animation such as social disagreement, conflict of interests, and fights between individuals, groups or organisations. In political terms, conflict can refer to wars, revolutions or other struggles, which may involve the use of force as in the term gird conflict (Myers, 2007). Conflict can be a major birth retard device for effective communication, but can be controlled through proper communication skills.4.2 Anger ManagementAnger is an emotion related to ones psychological interpretation of having been offended, wronged, or denied and a tendency to react through retaliatio n. Anger is a normal emotion that involves a strong self-conscious and emotional response to a perceived provocation. The term anger management commonly refers to a system of psychological therapeutic techniques and exercises by which someone with excessive or uncontrollable anger and aggression can control or reduce the triggers, degrees, and effects of an angered emotional state (Centrec Care, 2002). by means of networks that facilitates proper communication such as therapy or counselling one can learn how to proper deal with their anger which can be a barrier to effective communication.5. ConclusionIn conclusion, these are all ways by which communication can be helpful to an individual who is interesting in building their employability, writing and interpersonal skills. Communication is vital to everyday task and can be the deciding factor on its successful completion or failure. Effective communication is a skill that can be applied to a wide variety of other skills. Once used properly this is no limit to the new skills you can attain. 6. RecommendationsThe purpose of this report is to inform readers on the importance of having effective communication skills and how it can help improve your other skills such as listening, writing and conflict management. I recommend that reader try to implement each of the listed skills above through communication to help them advance in their goals. Whether it is to listen more and talk less or just being awake(predicate) of your tone and body language when communicating to others. You may be move by the difference in response you may receive from others.4. References1. SkillsYouNeed, 2013. What is Communication? online Available at Accessed 9 celestial latitude 2013.2. SkillsYouNeed, 2013. Barriers to Effective Communication. online Available at Accessed 9 December 2013.3. McBride, P. and Maitland, S., 2001. The EI Advantage Putting Emotional Intelligence into Practice. e-book Berkshire McGraw hill Professional. Ava ilable at Google Books Accessed 30 November 2013.4. Ting-Toomey, S. and Chung. C. L., 2004. Understanding Intercultural Communication. e-book USA Oxford University Press. Available at Google Books Accessed 30 November 2013.5. Cameron, S., 2009. The Business Students Handbook Skills for Study and Employment. fifth ed. Essex Pearson Education Limited.6. Muhammad, A. B., 2012. Communication Process. online Available at Accessed 5 December 2013.7. U.S. Army, 1983. phalanx Leadership. FM 22-100. Washington U.S. Government Printing Office.8. Pearson, J., 1983. Interpersonal Communication. Illinois Scott, Foreman and Company.9. Myers, G. D., 2007. affable Psychology. 9th ed. Berkshire McGraw Hill Professional.10. Centrec Care, 2002. Anger Management Counselling. online Available at Accessed 5 December 2013.